Our Story

I started The Machine Solution back in 2014 after spending over a decade working as an appliance repair tech for one of the big box stores. I got tired of seeing customers overcharged for simple fixes and rushed through jobs that deserved more attention.

So I went out on my own. Started with just me, a van, and a toolbox. Ten years later, we've grown to a small team of four technicians, but the mission hasn't changed: do honest work, charge fair prices, and treat people's homes like they're our own.

What Makes Us Different

There's a lot of appliance repair companies out there. Here's why our customers keep coming back and referring their friends:

  • Upfront pricing. You'll know the cost before we start. No "we'll tell you when it's done" surprises.
  • We actually fix it. Some companies just want to sell you a new unit. We repair whenever it makes sense.
  • On-time appointments. We give you a 2-hour window, not "sometime between 8 and 5."
  • 90-day warranty. If our repair fails within 90 days, we come back and fix it free.
  • We clean up. Your kitchen looks the same when we leave as when we got there. Maybe cleaner.

Our Service Area

We currently serve the greater metro area and surrounding suburbs within about a 30-mile radius. If you're not sure if we cover your area, just call and ask.

Meet the Team

Mike R.

Owner / Lead Technician

15+ years experience. Started the company. Specializes in refrigeration and high-end appliances.

Dave K.

Senior Technician

10 years on the job. Our go-to guy for washers and dryers. Factory-certified on LG and Samsung.

Tony M.

Technician

7 years experience. Handles most of our dishwasher and disposal calls. Good with the tricky stuff.

Lisa J.

Office Manager

Keeps everything running. You'll probably talk to her when you call. She'll get you scheduled fast.

Our Promise

If we can't fix it, you don't pay for the repair. If our fix doesn't hold up, we come back. Simple as that. We've built this business on word of mouth, and we intend to keep it that way.

Have a Broken Appliance?

Give us a call at (920) 323-2827 or book online.

Schedule Service